Global Payments Inc. (NYSE:GPN) is a leading provider of electronic transaction processing services for consumers, merchants, Independent Sales Organizations (ISOs), financial institutions, government agencies and multi-national corporations located throughout the United States, Canada, Latin America, Europe, the United Kingdom, and the Asia-Pacific region. Global Payments offers a comprehensive line of processing solutions for credit and debit cards, business-to-business purchasing cards, gift cards, electronic check conversion and check guarantee, verification and recovery including electronic check services, as well as terminal management. The company also provides consumer money transfer services from the United States and Europe to destinations in Latin America, Morocco, and the Philippines. For more information about the company and its services, visit www.globalpaymentsinc.com.
Responsibilities:
- Handling payment processing - includes Amex and Maestro set up
- Handling queries, issues and merchant calls
- Handling MID (Merchant ID) & TID (Terminal ID)creations
- Handling refund and manual charge slips
- Generating FIRC (Foreign Inward Remittance Certificate) for merchants
- Chargeback tracking
- Maintaining inventory and monthly reporting of terminals / edcs
- Coordinating with courier team for delivery of cheques and maintaining a log book for the same
- Coordinating with technicians on machine repairs / technical issues from merchants and ensuring same is completed within the given SLAs (Service Level Agreements)
Requirements:
- Completed Secondary Education or Tertiary Education as preferred
- At least one year's clerical experience
- Possessing customer service and selling experience an added advantage
- Numeric and detail-oriented
- Proficiency in Microsoft Word and Excel with good typing skills
- Good command in written and spoken English
This position offers excellent career opportunities and comprehensive benefits for the right candidate, includes 5 days work, annual leaves, pension fund, insurance and medical plan for family. Interested candidates, please forward your resume stated with internal reference number, current and expected salary to apply at recruit.asia@globalpay.com
