Achieve the basic objectives set for Call Center performance Regular up gradation and value addition to the existing processes. Identify the day to day operational gaps and implement control measures. Recruit quality manpower who could contribute and help in achieving the organisational goals. Achieve the Quality output with changes and modification on the processes and enhance the overall productivity and process improvement. Preparing Analytical presentations for Senior Management to give them a better insight of the existing process and the way ahead actions for process development. ; Customer Issue Resolution.
 
Drive KPI's like CPC, SL, Abandonment, CSMM, CQ, Attrition Coordinate with teams like Nortel for IVRS, IT for Systems, Process owners. Maintain and Review daily Reports and MIS. Conduct final round of interviews for Agents, and Team leaders. Identify and Implement projects, dive them to achieve the set objectives. Data Mining, Root cause analysis, Handling escalations through customer call, Nodal � Root cause analysis and take corrective control measures.

Recruiter Name Mr. Faizan Shah
Email Faizan.Shah@airtel.in